2028 Customer Expectations Customer Retention Social Media 
Aquire
JANUARY 27, 2022
Some key KPIs to consider include: Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Customer retention rate Conversion rate Average resolution time. When you review customer feedback and KPI data, it will be tempting to try and address all the issues it reveals at once. percent from 2021 to 2028.
SurveySensum
NOVEMBER 7, 2023
billion by 2028. Customer Expectations: Customers have high expectations for the mobile experiences they encounter. Multi-Channel Approach: Engage users via various channels, including email, push notifications, in-app messages, and social media. billion in 2022, and is forecast to exceed 7.7
Expert insights. Personalized for you.
52 
Let's personalize your content