Remove 2030 Remove Customer Expectations Remove Omnichannel Remove Text Analytics
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How to Enhance CX in Retail With Customer Feedback?

SurveySensum

They were significantly losing out on the customers and they didn’t know what to do. Analyzing this feedback using powerful text analytics , they discovered important insights. Customers were switching to other fashion brands due to limited stock availability. So, what did they do? The observation?

Retail 52