Actionable Insights CRM Customer Feedback Data Entry 
Hodusoft
JUNE 7, 2024
Customer Relationship Management (CRM) Integration Call and Contact center agents often use CRM software to access: Customer information Previous interactions Purchase history Other relevant data This helps agents provide personalized assistance and streamline communication.
SugarCRM
JUNE 19, 2020
Last year, we experienced three acquisitions, launched five new products, built one new leadership team, welcomed approximately 700 new customers, hosted three in-person SugarConnected events, and launched one new brand and website. When Craig Charlton joined Sugar as CEO, he had years of experience as a CRM user. Data entry fatigue.
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Hodusoft
DECEMBER 28, 2022
It also measures customer hold times and the time required for post-call tasks and administrative work (such as filing a form or updating the CRM). For instance, if an agent deals with an angry customer who opts to stop the service. It equips agents with customer insights to approach them with a personal touch.
SugarCRM
JULY 6, 2021
Since you can automate virtually any internal process, be aware of your automation options regarding the three key elements mentioned above—sales, customer service, and marketing. And as always, a flexible and intuitive CRM tool is the binder you need for those specific elements.
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