Actionable Insights Customer Satisfaction Florida Innovation 
Execs In The Know
APRIL 14, 2022
As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). Key CX Performance Benchmarks: Using Data to Transform Agent Action into Operational ROI. Opendoor’s Transformation to a Unified Customer Experience. Key Takeaways.
Beyond Philosophy
JANUARY 24, 2018
How real is the belief that driving employee engagement within an organization leverages customer satisfaction which, in turn, helps produce high performance for the enterprise, i.e. core tenets of the Service-Profit Chain? It’s time to re-think the assumptions of how both employee satisfaction and engagement impact customer behavior.
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