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5 Ways to leverage eCommerce Contact Center Software to improve CX

Hodusoft

With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. According to Statista , the e-commerce sales figure is expected to reach 8.1 As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention.

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Customer feedback: Get it, organize it, and make it work for you

Zendesk

Watch this video about using simple CSAT surveys to get customer feedback: Customer surveys are used for many different reasons, including measuring customer satisfaction, market research, or gauging expectations. Now, we’ll discuss how to get customer feedback. Send customer surveys.

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Survey as a Tool In Improving Retail Customer Experience

SurveySensum

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Want to Improve Your Retail Customer Experiences? Let’s answer this question! But don’t worry! This is your chance to step in and give them that extra push to shop with you.

Retail 52
article thumbnail

Survey as a Tool In Improving Retail Customer Experience

SurveySensum

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Want to Improve Your Retail Customer Experiences? Let’s answer this question! But don’t worry! This is your chance to step in and give them that extra push to shop with you.

Retail 52