Actionable Insights Customer Survey Machine Learning ML 
Lumoa
FEBRUARY 14, 2024
This is where customers can switch to a new channel without needing to repeat themselves to a new agent. Don’t let your customers feel like just a number; add a human touch to your interactions. This CRM software will need AI and machine learning (ML) features to present a meaningful analysis of all that data.
Lumoa
JANUARY 24, 2024
For a Customer Experience Officer (CXO), dedicating resources to analyzing text feedback from customers can have several benefits: Dissecting Customer Segments : Text analytics in customer feedback allows you to delve into the nuances of different customer groups, understanding their unique preferences and expectations.
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