Remove Advertising/ Marketing Remove Customer Feedback Remove CX Remove Net Promoter Score
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What’s a Customer Journey Map? Template & Crash Course

PeopleMetrics

Your favorite restaurant, an eCommerce site you frequently buy from, a hotel that you've visited several times, a professional vendor that your business relies on—if it's easy, fast, and enjoyable to engage with them, they've almost certainly put careful thought into their customer experiences. This is where customer journey mapping comes in.

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Customer Perception: The Complete Guide

Fonolo

How you treat your customers after they've coughed up the cash is just as important as pre-sale! #cx cx #BrandPerception Click To Tweet Level of Service: How you treat your customers pre- and post-sale plays a large part in whether they come back. Qualitative customer feedback is essential.