Age of the Customer, Contact Center and CRM

10 Contact Center Technologies You Need to Know

Fonolo

MAY 17, 2017

Although there’s a plethora of intelligent call center technology to take advantage of, many organizations still only have basic functionalities in place. 10 Contact Center Technologies You Should Know. 10 Contact Center Technologies You Should Know. Why does contact center technology matter?

Contact Center

Contact Center Technology Technology CRM

How B2B Companies Become Customer Experience Leaders

CX Journey

FEBRUARY 23, 2016

Over-invest in traditional Leaders invest twice as much as their peers in offline capabilities such as contact centers, field service processes and tools, and legacy CRM systems. Rather than waiting to be disrupted, they use customer experience to produce disruption and growth. Definitely an interesting report.

B2B

B2B Customer Experience Contact Center B2C

Tech Customer Success

10 Contact Center Technologies You Need to Know

How B2B Companies Become Customer Experience Leaders

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