Execs In The Know

MARCH 31, 2024

Data-Driven Decisions: She advocated leveraging data analytics to uncover insights into customer behavior and preferences, enabling more personalized and effective customer interactions. Feedback Loops: Another central theme was the significance of creating effective feedback loops to capture, analyze, and act on customer feedback.

Voice of the Customer 104

Voice of the Customer VOC Age of the Customer Innovation 104

Zendesk

NOVEMBER 15, 2021

In the early 2010s, the Age of the Customer emerged. The Age of the Customer continues today—and the data shows it. Gartner research reveals that 74 percent of customers expect more from brands, not only in their products and services but also in how they treat their customers.

Social Media 97

Social Media Age of the Customer Customer Feedback Touchpoint 97

CX Accelerator

FEBRUARY 12, 2018

We now live in the age of the customer, where customers expect consistent, high-value experiences. If customers don’t get immediate value, they will likely leave and go to a company who will deliver an experience that meets their expectations. Why Is VoC Important?

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

Callminer

FEBRUARY 27, 2019

We gathered best practices from 25 industry experts on voice of the customer programs and here is their advice: 1. Implement the technology possible to listen to your customers in real-time. Customer perceived quality and above-average customer service have been proven time and again to be leading drivers of business success.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174