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Top CX Takeaways from the Frost and Sullivan CCW Conference

CX Accelerator

What a fantastic couple of days at the Arizona Biltmore. Naturally, Customer Experience and AI were on the tip of everyone’s tongue. Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. Therefore, CX leaders are simply coordinators and facilitators.

CX 140
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A Chat about QA Tools and Process

CSAT.AI

Just like business, law is constantly evolving, though a donkey still can’t sleep in a bathtub according to Arizona law. The post A Chat about QA Tools and Process appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. That cup of tea tastes even better with a dash of success.