AI Case Management Innovation New York 
Fonolo
JANUARY 14, 2020
He is a New York Times and Wall Street Journal bestselling author. With 30+ years of luxury resort management under his belt, Bill’s practical experience and the knowledge has won him many accolades as a blogger and social media influencer. Top Pick: Two questions every customer service manager should be asking every day.
Fonolo
FEBRUARY 13, 2019
The availability of this information helps the whole industry become more innovative. It features a sparkling new sci-fi theme that helps to keep the pages turning. See last week’s post criticizing the New York Times for being the latest to practice lazy journalism by joining in on the ‘robots will take our jobs’ hysteria.
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