The opinion of 6 experts on the future of contact centers in a post-corona world
Steven Van Belleghem
MAY 19, 2020
Most of the reactions below, mention automation as well, obviously: AI, analytics, chatbots, voice assistants, etc. José Teunissen, Projectleader Innovation Implementation @ bol.com. We want to keep evolving and innovating as a company, which has become harder and quicker since we are dealing with this crisis. .
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