Telltale Signs: How to Identify Call Center Agent Burnout
Fonolo
FEBRUARY 14, 2019
In a 2011 Study from the University of Maryland, researchers found that burned-out CSRs were much more likely to retaliate against customers in subversive ways. Knowing these early (often correlated) warning signs are crucial to stopping burnout before it starts within your call center. Social Media as a Contact Center Touchpoint.
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