The opinion of 6 experts on the future of contact centers in a post-corona world
Steven Van Belleghem
MAY 19, 2020
Most of the reactions below, mention automation as well, obviously: AI, analytics, chatbots, voice assistants, etc. Nobody is arriving late because they were stuck in traffic or the public transport was delayed. Analytics and AI second: we apply analytics to interactions and processes, designing action plans based on insights.
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