The opinion of 6 experts on the future of contact centers in a post-corona world
Steven Van Belleghem
MAY 19, 2020
That will be a big part of the future of work and building a fantastic customer experience too. We see the average handle time going up because customers want to talk to a human customer contact employee, somebody who listens to their needs. Customers will only choose for face-2-face banking on moments of truth/life.
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