The opinion of 6 experts on the future of contact centers in a post-corona world
Steven Van Belleghem
MAY 19, 2020
Nobody is arriving late because they were stuck in traffic or the public transport was delayed. And the third pillar is Intelligent Automation to transform and automate processes to improve customer satisfaction and productivity. Absenteeism has dropped in most of the companies and adherence to schedule is much higher than before.
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