Telltale Signs: How to Identify Call Center Agent Burnout
Fonolo
FEBRUARY 14, 2019
In a 2011 Study from the University of Maryland, researchers found that burned-out CSRs were much more likely to retaliate against customers in subversive ways. Voice-Powered Technology (VPT). Social Media as a Contact Center Touchpoint. Artificial Intelligence (AI): Hero or Villain? Investing in Agents.
80 
Let's personalize your content