B2B Close the Loop Customer Survey Predictive Analytics 
Lumoa
FEBRUARY 9, 2023
Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. If we make a decision to invest less in customer service agents, how much will it decrease my customer satisfaction?
Lumoa
MARCH 20, 2018
Whether you’re new to customer experience or coming for little inspiration, this is the right place. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? So let’s start!
Lumoa
MARCH 20, 2018
But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? If we make a decision to invest less on customer service agents, how much will it decrease my customer satisfaction? So let’s start!
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