SugarCRM

MAY 3, 2022

Since you focus primarily on B2B marketing, your emails must reach prospects and subscribers at times when they conduct business. Though the answer can vary for every sender, research reveals common trends for when your B2B audiences will respond best. The Best Days and Times for B2B Email. Why Does B2B Email Send Time Matter?

B2B 40

B2B Real Estate Social Media Predictive Analytics 40

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Qualtrics

APRIL 22, 2019

D&B’s insights team set out to do 3 things to support customer acquisition and retention: Create a customer feedback lifecycle. Build a predictive analytics portfolio. Enable a 360 view of prospects and customers.

Sales 34

Sales Customer Experience Predictive Analytics Customer Acquisition 34

Lumoa

FEBRUARY 9, 2023

Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. If we make a decision to invest less in customer service agents, how much will it decrease my customer satisfaction?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

ClearAction

JANUARY 14, 2015

How relevant are the trendiest customer experience management (CXM) practices in business-to-business (B2B) companies? High-Touch in B2B Customer Experience. Therefore, surveys of B2B practices may understate the actual work being done. Seeing the Full Picture.

Customer Experience Management 97

Customer Experience Management CXM Customer Experience B2B 97

Lumoa

MARCH 20, 2018

Whether you’re new to customer experience or coming for little inspiration, this is the right place. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? So let’s start!

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? If we make a decision to invest less on customer service agents, how much will it decrease my customer satisfaction? So let’s start!

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64