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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. LinkedIn : [link] /. Website : [link]. LinkedIn : [link].

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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Top 30 Customer Service Books Every Team Needs to Read

Comm100

SEPTEMBER 22, 2016

Jill Griffin, an internationally published author and business consultant, has written the bible on customer service loyalty programs with this book. In Uplifting Service, New York Times Bestselling Author, Ron Kaufman, guides readers through a new, more effective set of guiding principles with actionable advice.

Customer Service 71
Customer Service Customer Loyalty E-commerce Customer Satisfaction 71
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