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Remove Business Growth Remove Case Management Remove CRM Remove CX
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A new era of conversational CRM connects customer conversations across your business

Zendesk

MAY 11, 2022

This is a step beyond what a traditional CRM has offered. Legacy CRMs are an acknowledged nucleus for many customer contact points, but these solutions only track interactions at specific moments in time, without providing the full context of what was shared. This turns your service organization into an engine for growth.

CRM 98
CRM B2C Compliance B2B 98
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Paytime: Serving Customers With a Human Touch

SugarCRM

OCTOBER 19, 2023

It combines automation, case management, knowledge base tools, and reporting capabilities to create a comprehensive platform for delivering exceptional customer support. Sugar Automate helped Paytime automate more processes that enabled them to boost the levels of CX. Automation also played a vital role here, helping J.D.

Case Management 29
Case Management CRM Customer Satisfaction Sales 29
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