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What is Call Center Management? Need, Metrics, and Best Practices

Hodusoft

DECEMBER 28, 2022

Why do businesses need call center management? Utilizing call center management tools as a business growth promoter. Why do businesses need call center management? Call center management plays a significant role in determining business efficiency and customer service quality.

Net Promoter Score 52
Net Promoter Score NPS Data Entry Business Growth 52
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What’s the Catch? — 11 Hidden Pitfalls of Your Favorite Customer Engagement Tools

Comm100

FEBRUARY 7, 2018

Look at your projected business growth when deciding on a customer engagement software solution. It may be smarter to start out with a software provider that has a more expensive second-tier plan, but a more affordable enterprise plan if you expect your company to hit enterprise level in the near future.

CRM 41
CRM Social Media Start-ups Touchpoint 41
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