Business Management, Customer Journey Map and Customer Survey

If It’s Called Customer Experience, Why is it All About the Company?

ClearAction

MAY 28, 2015

Perhaps it’s because of stats like: 90% of executives say that customer experience is central to their strategies , but a whopping 86% don’t expect to see a significant uplift in business results from it. Too much company-centered thinking and not enough customer-centric business management. A: Yes and no.

Customer Experience

Customer Experience Social Media Customer Experience Management Customer Journey Map

If It’s Called Customer Experience, Why Is It All About the Brand?

ClearAction

AUGUST 21, 2016

Perhaps it’s because of stats like: 90% of executives say that customer experience is central to their strategies , but a whopping 86% don’t expect to see a significant uplift in business results from it. Too much brand-centered thinking and not enough customer-centric business management. A: Yes and no.

Social Media

Social Media Customer Experience Customer Journey Map B2C

Tech Customer Success

If It’s Called Customer Experience, Why is it All About the Company?

If It’s Called Customer Experience, Why Is It All About the Brand?

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