Remove Business Operations Remove Customer Expectations Remove Illinois Remove Touchpoint
article thumbnail

5 Top Customer Service Articles of the Week 10-10-2022

Shep Hyken

” My Comment: Customer Centricity is an often used yet misunderstood term. I like this article’s definition: ”Customer-centricity is a business approach where you prioritize your customer and place them at the heart of your business operations. I’m almost in agreement.