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5 Top Customer Service Articles of the Week 11-7-2022

Shep Hyken

To navigate this new environment, many firms have turned to partners to help them better serve both their business and retail customers. My Comment: The pandemic (just two years ago) forced most companies to step up their customer service game. Customers expected a different level of service that was more than just good service.

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How to lead a digital transformation

Zendesk

I think it’s important to embrace a digital-first workspace because both employees and customers expect it now,” Monica says. Customers have also started using new, more flexible support channels to interact with brands, such as messaging and social media. No coding is required to add and customize apps—or even create your own.

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