Business Operations Customer Relationship CX Data Entry 
Fonolo
FEBRUARY 14, 2023
CRM integration The more background information an agent has on a customer, the more effective their support will be. That’s where customer relationship management (CRM) tools really shine. Workflow operations Think about the amount of information flowing through your contact center channels each day.
SugarCRM
SEPTEMBER 5, 2023
Real-Time Data plus No-Touch Technology Awaits If we’re going to be 100% honest with ourselves, data entry is a snooze. But even once all this data is input into the system, it only provides a small snapshot of what information your system has to offer and a glimpse of the pipeline.
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