Digital Transformation in Customer Service – The Building Blocks for Successful Digital Transition (Part 2 of 4)
Comm100
SEPTEMBER 22, 2021
Adopting an omnichannel customer service strategy allows you to choose which channels customers can contact you through and consolidates support in one place. Through analysis of live chat and social interactions, it’s possible to understand how and why your customers are finding your business. live chat, social media, SMS, email, etc.)
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