Remove Business Operations Remove Machine Learning Remove Mystery Shopping Remove Net Promoter Score
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. As Head of Global NPS he set up best-in-class Net Promoter Score (NPS) programs throughout Europe and Asia. LinkedIn : [link]. Website : [link]. LinkedIn : [link].