Lumoa

FEBRUARY 9, 2023

Why is NPS ® going up or down? According to Buffer , the main customer support metrics are the following: First Response Time Problem Resolution Time Was the Customer Able to Find What They Were Looking For? There’re different metrics used today and it is important to understand the needs of your business.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

Why is NPS ® going up or down? Check this out: The ultimate guide to CSAT by Hubspot, How to choose a customer experience metric , Comparison of CSAT vs. NPS , Detailed difference between CSAT and NPS. There're different metrics used today and it is important to understand the needs of your business.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Why is NPS ® going up or down? Check this out: The ultimate guide to CSAT by Hubspot, How to choose a customer experience metric , Comparison of CSAT vs. NPS , Detailed difference between CSAT and NPS. There're different metrics used today and it is important to understand the needs of your business.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64