A to Z Guide to Customer Experience Definitions and Terms (Updated)
Lumoa
FEBRUARY 9, 2023
Why is NPS ® going up or down? There’re different metrics used today and it is important to understand the needs of your business. Net Promoter Score Net Promoter Score , or often, NPS, is a numerical part of the Net Promoter System, customer metric. With AI, you can get answers to most of your “why” questions.
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