Business Services Customer Expectations Customer Service CX 
Zendesk
SEPTEMBER 15, 2021
At an increasing rate, restaurants have adopted app delivery services, fitness memberships pivoted to virtual exercise experiences, retail now rely heavily on e-commerce, and office work accelerated business services like Zoom, Slack, and DocuSign. With a good customer experience, your customers also expect security and privacy.
ClientSuccess
APRIL 2, 2021
In fact, according to a Hubspot survey, 80% of the customers surveyed stopped using a business service with a brand following an unpleasant service experience. B usinesses need to align their marketing efforts with customer expectations.
Taylor Reach Group
JULY 13, 2017
Is the purpose to deliver service that exceeds customer expectations or to be delivered a cost effectively as possible? Has the organization defined the desired customer experience (CX) when interacting with the center? Is the center designed to be a profit center or a cost center?
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