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How to Gain Leadership Buy-In for Customer Experience: A Guide for CX Change Agents

Experience Investigators

OCTOBER 17, 2023

Here are some strategies to gain leadership buy-in for customer experience, the importance of measuring CX performance, and how to effectively communicate the business case for CX transformation. Executives want to see a clear link between CX initiatives and financial goals. And that leads to more retained revenue.)

CX 94
CX Customer Experience CX Transformation Net Promoter Score 94
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Improving Customer Experience in Banking: 7 Promising Trends

PeopleMetrics

NOVEMBER 1, 2022

Improving your bank’s CX is necessary for staying competitive, as reports show that 70% of financial service companies are investing in CX transformation. Financial organizations that have completed a CX project have seen noted improvements in their customer ratings and revenue. Efficient Onboarding.

Customer Experience 62
Customer Experience CX Net Promoter Score Omnichannel 62
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