PeopleMetrics

MARCH 13, 2015

In customer-centric companies, the focus tends to be on the front-stage teams, those that interact directly with the customer. And the support teams—those that make it possible for the customer-facing departments to create customer loyalty and retention—well, they can feel invisible. Their expertise isn''t valued.

Close the Loop 109

Close the Loop Customer Experience Net Promoter Score Voice of the Employee 109

Confirmit

SEPTEMBER 9, 2018

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. Waters runs a global Voice of the Customer program for its Field Service operations. Voice of the Customer Voice of the Employee Case Studies.

Close the Loop 40

Close the Loop Voice of the Employee Voice of the Customer Touchpoint 40

SurveySensum

MARCH 3, 2022

If you are looking for a top-notch AI-powered voice of the customer tool, SurveySensum is your right choice. It helps you conduct the research to understand the voice of your customer seamlessly. Closing the loop. Close the loop by informing the customers of the actions taken. .

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Confirmit

MAY 29, 2018

Used widely across the globe, NPS® has become a key metric in customer engagement since its launch in 2003, attributed mostly to the model it provides for linking customer loyalty to financial KPI’s and profitable growth. The economics of Net Promoter are similar to the principles that govern customer loyalty.

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40