Close the Loop, Customer Relationship and Voice of the Employee

2020 Confirmit ACE Awards Winners' Showcase

Confirmit

NOVEMBER 16, 2020

Here is a sneak peek into the captivating stories you’ll find in these pages: Amadeus runs a global VoC program that gathers timely feedback and delivers insight into pain points to maintain long-term customer relationships. Forecasted revenue increase by 22% as a result of actions taken based on customer feedback.

VOC

VOC Close the Loop Touchpoint Voice of the Employee

What is Voice of the Customer (VoC)?

Confirmit

MAY 29, 2018

Evaluate (and prevent) the risk of your customers churning. Measure your customers’ satisfaction at different touchpoints across the customer journey, and across your various products and/or services. Close the loop with individual or group of customers to respond to their feedback.

Voice of the Customer

Voice of the Customer VOC Net Promoter Score Customer Journey Map

Tech Customer Success

2020 Confirmit ACE Awards Winners' Showcase

What is Voice of the Customer (VoC)?

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