ClearAction
JANUARY 20, 2020
CX is cumulative, encompassing pre-sale and post-sale. Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference. 10) Close the Loop with Your Customer Base.
ClearAction
JANUARY 20, 2020
CX is cumulative, encompassing pre-sale and post-sale. Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference. 10) Close the Loop with Your Customer Base.
Waypoint Group
AUGUST 1, 2018
Key-driver analysis becomes critical here. Close the loop by showing your customers that you heard them. Then confidently know that you’re doing the right thing(s), closing the loop with your customers to show how you are listening. R eveal the results.
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