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What Is Computer Telephony Integration (CTI)? An In-Depth Guide

Hodusoft

MAY 17, 2024

CTI also allows for: Faster call resolution Personalized service Self-service options Apart from leading to happier customers, it results in faster query resolution and superior customer experience. Improved Productivity With CTI, agents have access to customer information in real-time.

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The Five Most Compelling Reasons to Automate your Call Center

Hodusoft

NOVEMBER 29, 2022

Optimizing workflow There are a series of tasks such as data entry, call list preparation, follow-up scheduling, etc. Therefore, smart business leaders need to implement reliable call center software to enhance the quality of their customer service. Similarly, automated data entry makes contact management easier for businesses.

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Data Entry CRM Business Operations Compliance 52
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