The Basics of Establishing and Operationalizing Your CX Foundation
Customer Bliss
JANUARY 25, 2019
Like many other leaders in this role, he began collecting VOC data, NPS reports, complementary data, and spent time talking to people in his department. Established an internal CX council and governance. Byrne holds a BS in Systems Analysis from the University of Dayton, Ohio, and MBA from the University of St. Cloud, Minnesota.
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