Sprinklr

AUGUST 24, 2021

In case you are thinking, “But isn’t social selling… selling through social media?” Yet, the number of sales professionals who use these same outdated tactics despite huge advancements in technology is astonishing. Having a content library and making social selling simple and intuitive are just table stakes.

Social Media 111

Social Media Social Listening CXM Compliance 111

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your unified social suites strategy should: Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Learn more about Sprinklr’s AI-powered social listening tool.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Sprinklr

OCTOBER 13, 2021

These channels have become an always-on feedback loop about your brand, and social listening can help you: Understand your target audience. Without the right technology, this can be daunting and you run the risk of missing valuable opportunities to engage. Choosing the right technology for your multilocation marketing strategy.

Social Media 101

Social Media CXM Social Listening Compliance 101

SurveySensum

JUNE 29, 2023

Through market research, data analysis, social listening, leveraging customer feedback , conducting interviews, competitor analysis, and staying updated on industry trends. Audits, on the other hand, enable organizations to review processes and systems for efficiency and compliance.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52