CX Journey

NOVEMBER 28, 2014

Alleviate fear or feelings of powerlessness by focusing the complainer’s energy on constructive - or at least non-destructive - efforts. She is the survivor of a botched early-generation "big data mining" operation and is happy to live to tell about it. customer experience voc voice of customer'

VOC 63

VOC Data Mining Construction CX 63

Intercom

MAY 31, 2022

Sarah shares how Great Question identifies top advocates and how to approach building relationships that elevate customer stories: “From a data mining perspective, your advocates will be the people that are living and breathing your tool. When they feel heard and we act on their feedback, it makes them want to stick around longer.”.

Net Promoter Score 105

Net Promoter Score Customer Feedback Construction Data Mining 105

CX Journey

JULY 25, 2014

The reality that some customers may provide him (my neighbor) with constructive criticism through a survey that they wouldn’t provide to his face, enabling him to improve his performance. She is the survivor of a botched early-generation "big data mining" operation and is happy to live to tell about it.

VOC 61

VOC Net Promoter Score CX NPS 61