A to Z Guide to Customer Experience Definitions and Terms (Updated)
Lumoa
FEBRUARY 9, 2023
Why is NPS ® going up or down? Customer experience is constructed in direct or indirect interaction with your company but it always involves the subjective response of the customer. Employee Net Promoter Score (eNPS) Employee Net Promoter Score (eNPS) is a customer experience strategy used to measure employee satisfaction and loyalty.
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