article thumbnail

A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Customer experience is constructed in direct or indirect interaction with your company but it always involves the subjective response of the customer. Employee Net Promoter Score (eNPS) Employee Net Promoter Score (eNPS) is a customer experience strategy used to measure employee satisfaction and loyalty.

article thumbnail

Customer Experience Strategy: An A to Z Glossary

Lumoa

Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. net promoter score Net Promoter Score, or often, NPS, is a numerical part of the Net Promoter System, customer metric.

article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. net promoter score Net Promoter Score, or often, NPS, is a numerical part of the Net Promoter System, customer metric.