Contact Center Customer Satisfaction Predictive Analytics Unstructured Data 
Callminer
DECEMBER 5, 2019
I predict that the brands that will deliver a better response to the swearing problem, by adding offensive language as a call centre KPI, will get a competitive advantage in 2020. Predictive Analytics Will Drive a Better Customer Experience.
Ameyo Callversations
APRIL 21, 2022
A contact center is a facility where customer service representatives answer customer queries over phone calls, emails, chat, social media, and other channels. This facility may be owned entirely by the organization or (as many companies prefer today) may be outsourced to a contact center operator.
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