Callminer

FEBRUARY 27, 2019

Social media has made negative experiences much more dangerous for companies as the reach of criticism is magnified. Getting the customer experience right and keeping it right is more important,’ he says. Companies that are not focused on the customer experience will rarely be able to deliver anything more than average service.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Qualtrics

FEBRUARY 26, 2020

Making friends with the CRM team. When he arrived at Samsung, Emmanuel quickly realized the quality and potential of the company’s customer base. We’re fortunate to have customers who love the brand and are very committed. But at the outset, Emmanuel’s research team and his colleagues in CRM used different tools to collect data.

Innovation 32

Innovation Mystery Shopping CRM Engineering 32