Callminer

FEBRUARY 23, 2021

This applies to both e-commerce sites and social media business pages.” ” – Julien Rio, The 6 Top Customer Experience Trends in 2021 , CXM; Twitter: @TheCXMagazine. ” – Kirsi Tarvainen, 2021 customer service trends: Doubling down, post-pandemic , The Future of Commerce; Twitter: @FutureOfCEC.

Technology 376

Technology Technology E-commerce Contact Center 376

Lumoa

MAY 5, 2022

CXM (Customer Experience Management) focuses on using strategic methods for influencing the customer experience positively. This means breaking the barriers around IT, CRM, digital marketing, branding, sales, customer service, and e-commerce. With AI, we can obtain information about customers’ actions.

Customer Experience 110

Customer Experience Artificial Intelligence CXM E-commerce 110

Sprinklr

OCTOBER 15, 2021

We were recognized this year for Sprinklr Conversational Commerce , our new chat-based engagement feature that uses AI to guide customers from intent to purchase — by helping them with product selection and evaluation. With Sprinklr Conversational Commerce, each customer conversation is analyzed in real time.

Innovation 52

Innovation E-commerce Customer Experience CXM 52

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. He continues to give customer service presentations in front of Chambers of Commerce, private companies, financial institutions, high schools, community colleges, universities, and associations.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132