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Want to be a call center representative? Here’s what you need to know.

Zendesk

These might include email, live chat, CRM software , or social media. So, you’ll need to be self-sufficient with technology. Most of the must-have qualifications are directly related to the tasks you’ll be doing routinely, while the nice-to-haves will give you a competitive leg up. Some of the other places in the U.S.