Lumoa
FEBRUARY 14, 2024
Hubspot’s annual State of Service Report found that 90% of surveyed CX professionals felt that customer expectations have increased to an all-time high. Adapting your CX to meet these higher expectations can differentiate your brand and the competition.
CommBox
NOVEMBER 22, 2022
This adds the personalized and welcoming touch that customers expect. . Brands have begun leveraging AI to humanize the customer experience. While human agents need to repeat themselves every single time they interact with a customer, AI only needs to be deployed once, simplifying the work process.
ClearAction
JULY 11, 2023
This increases trust and customer-centricity from customers’ viewpoint. Your AI/ML/big data is grossly incomplete without mining Customer Service calls. Tie the value of each customer to this turnaround. Use data mining thoroughly in Customer Service to identify patterns in customer expectations.
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