Lumoa

FEBRUARY 16, 2023

You need to know how they use your products or services and what they expect from you. Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. But where do you start? One of the best analysis techniques available is the voice of customer (VoC) template.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

SurveySensum

MARCH 3, 2022

By listening to the CUSTOMER. – With Voice of the Customer tools. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Listen to customer feedback.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Lumoa

FEBRUARY 9, 2023

How do you take action on customer experience? Listen to your customers. Actions include short- and long-term follow-ups. As short-term actions, you should be able to follow up with each individual responder, especially taking care of critical comments. Acting on customer feedback doesn’t mean doing one thing.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start! Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actions include are short- and long-term follow-up.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start! Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actions include are short- and long-term follow-up.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64