Lumoa

APRIL 28, 2024

Higher Revenue: 64 % of customers will spend more if a business resolves their issues where they already are. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Which Platform Fits Your Needs?

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Lumoa

MARCH 12, 2023

Real-time insights into customer preferences and trends makes it easier to identify opportunities for cross-selling, upselling, and personalized promotions. Streamlined customer journey mapping. Centralized data management. Be strategic and you’ll increase your odds of success! Price: Consultation needed.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

SurveySensum

JANUARY 20, 2021

They wanted to understand the feedback that they are getting indirectly from the customers as well. We were already doing text and sentiment analysis for open-ended feedback. So that’s where we got the idea that why not do a complete voice of the customer tool, rather than making a tool just for surveys.

VOC 52

VOC Sentiment Analysis B2C Social Media 52