Remove Customer Experience Management Remove Customer Retention Remove Customer Service Sales Remove NPS
article thumbnail

What is customer experience (CX)?

Intercom

There’s the potential for a positive or a negative customer service experience any time a customer requests direct assistance from a brand – which is why it’s so important for companies to think holistically and strategically about what makes for excellent customer service experiences.

article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. LinkedIn : [link].