Remove Customer Experience Maturity Model Remove Net Promoter Score Remove Technology Remove VOC
article thumbnail

The Challenge of the B2B Customer Experience Maturity Model? The CX Major Pillars for Your Organization Growth

ECXO

Customer Experience Measurement: A successful customer experience requires continuous measurement and management. Ricardo has worked at numerous global technology companies, such as Oracle, Ericsson, Amdocs, Redknee,SAP, Inttra, Samsung among others as a global executive, focusing on enterprise technologies.